While You Are Here

  • Please let us know of any changes to your address, phone number or health insurance.
  • Please read (and take home) any printed health materials given by your care team.
  • If you hear a fire alarm , please wait for instructions.
  • Before you leave, please schedule your next appointment at the front desk.

If you are taking medications

Please bring in all medications or a list of the medications you are taking at home including home remedies, vitamins, and herbal supplements.

Be on time for your appointment

If you arrive more than 20 minutes late, you will lose your time slot and may have to wait longer or reschedule your appointment. Should you not be able to make your appointment, a courtesy call would be appreciated in order to give this time to someone else.


You are required to pay all applicable co-payments and deductibles at the time of service and all charges, if any, for non-covered services that your insurance will not cover.

Smoking Regulations/Clean Air Policy

We maintain a smoke-free environment throughout our facilities. Smoking is the leading preventable cause of death. To promote safety and a healthy environment , no smoking or use of "electronic cigarettes" is allowed.

Patient Safety

We are committed to improving the safety of all our patients, by meeting the National Safety Goals as outlined by the Joint Commission (JCAHO) . We are dedicated to full compliance of these goals, which are designed to protect patients' welfare and health. Look after your children and do not leave them unattended at any time in the facility. Employees are not responsible for providing childcare.

24-Hour Coverage

We are available after business hours for any urgent medical concern(s). Please call one of our health facilities and speak with the answering service. One of our providers will return your call promptly. For medical emergencies, please call 911 and seek immediate care. Inform your provider after your visit to the emergency department.

Patients' Bill of Rights

As a patient, you have the right to:

  • Receive services without regard to age, race, color, sexual orientation, religion, marital status, sex, or national origin.
  • Be treated with consideration, respect and dignity including privacy in treatment.
  • Be informed of services available at our facility.
  • Be informed of the provisions for after-hour emergency coverage.
  • Be informed of the charges for services,eligibility for third-party reimbursement and, when applicable , the availability of free or reduced cost(s) care.
  • Receive an itemized copy of your account statement, upon request.

Code of Conduct

BSFHC believes in treating people well and keeping them healthy. In order to achieve this, we need to provide a safe and healthy environment for all patients and their families.

Rules and responsibilities:

  • Provide your care team with complete and accurate information about all present and past medical history, past illnesses, hospitalizations or care obtained outside of BSFHC, and medications. Report all unexpected health changes in your condition to your provider.
    Keep your appointment, or contact us at least 24 hours in advance if you need to cancel so that another patient may be seen.
  • Follow the treatment plan recommended by the provider who is primarily responsible for your care.
  • Assure that the financial obligations for your care are fulfilled promptly.
  • Be considerate of the rights of others (i.e., patients and staff) by limiting noise and inappropriate behavior. You are responsible for respecting both the health center and other patient's property and agree to the following conduct;
    • No profanity
    • No threatening or intimidating language
    • No disruptive or violent behavior
    • No possession of weapons
    • No drinking or drug use on premises
    • No damaging or defacing of BSFHC property
    • Abide by the agency-wide "No Smoking" policy
    • No photography / video on the premises

Request an Appointment

New patient at BSFHC? Ask Us or Request an appointment by filling this form. Our representative will contact you to get additional information required to confirm your appointment. Existing patients should use Patient Portal. You may also call us at (718) 636-4500 to request an appointment.

For medical emergency or immediate assistance, please call 911.

It is not an emergency. (For emergency, please call 911)

I have Insurance.


Walk-In Patients

A woman with kids filling in the form at the front desk

Patients without an appointment

The patients who do not have an appointment are registered for the triage nurse as a "walk in". The nurse calls and triages the patient and assigns them to be seen by a provider.

We encourage patients to make appointment before visit. It helps us to have your medical chart available and keep the clinical information ready before you arrive. Walk-in patients are also seen. They may expect longer waiting time in case appointments are being seen (unless there is any urgency).

Becoming a Patient

Doctor Kathleen treating a patient

What to Expect When You Arrive:

  1. Patients enter from both entrances (Fulton Street/Herkimer Street).
  2. Greeters at the entrance ask clients which service they are here for and directs them to the appr opriate floor.
  3. At the registration desk in each department, patients receive a number and have a seat until their number is called. New patients are asked to bring their insurance card and a valid ID on the first visit.
  4. Number is called and patient gets registered.
  5. After registration, clients are then called by the Medical Assistant who is assigned to their doctor. Patients have their vital signs taken, then wait in the exam room to be seen by the doctor.

Patient Care Areas

  • Ground Floor: Pediatrics, Pharmacy, Community Room
  • First Floor: Adult Medicine & Dental
  • Second Floor: OB/GYN & Specialty Care: 2nd Floor
Doctor checking Patient

Pay Online

Icons of credit cards

How to Pay ?

  1. Click the button Pay My Bill.
  2. Enter the amount and hit Continue.
  3. Enter Patient Account Number in the CUSTOMER ID box. (This Number is available on your Payment / Registration receipts. If you dont know your Account Number, please call Finance Department at (718) 636-4500.)
  4. Enter Patient's Full name in the DESCRIPTION box.(Optional)
  5. Enter credit card information and hit Pay Now.

Where is my Account Number ???

Important Information

For your convenience, the Bedford Stuyvesant Family Health Center now offers you the ability to pay your doctor’ fees and any other balances online, both from your desktop computer and mobile devices.

Patients may be responsible for some or all of the costs paid to the health center.

Watch a Video: How to pay?


www.bsfhc.org is a verified Authorize.Net merchant. Click this seal to read the Merchant Verification Statement. (March 20, 2019 15:33 PM)

Still have questions ???

Please call (718) 636-4500 to get quick help or write an email at payments@bsfhc.org.

Successful Start

Healthy Family Successful Start

What is a Successful Start?

Successful Start is a FREE program that provides parents with supportive services and education relating to childbirth and parenting.

Who can apply? Families who live in Zip Code 11216 and have a child under 3 months of age.

How do I apply? Complete the form and return it to the person who gave it to you. You can also call Successful Start and speak to a Family Assessment Worker. (347) 464-6590.


Wellness Center

BSFHC Special Programs

What Wellness Center Offers ?

The Wellness Center offers services to assist patients and support providers on specific needs of the HIV population in primary care within the health center.

The goal of the program is to keep our patients in care, which includes all aspects of the patient's health needs. We also make referrals and link patients to services not provided by the health center.

We track and monitor patients for medical compliance at all levels, as well as meet with providers to discuss patient health and other needs.

Patient Portal

A man showing Patient's Portal website on tablet

How patients benefit from Patient Portal ?

Patient's can check their healthcare results conveniently 24x7 by going to the Patient Portal website. It is an easy to use online tool for you to access your medical records including medications, past appointments and labs.

Access Patient's Record Online

You will be prompted to Login before entering the portal. This portal facilitates you to communicate with us with questions about your referrals, upcoming appointments and general questions.

See Complete Guide